FAQs

The most frequently asked questions

If you have any questions about your order or need help with anything else, you can get in touch with us through the contact form or email. You can also call us if you prefer.

Email: service@tastefactory.au
Phone: 1300310066

Our service hours are:
Mondays to Fridays: 10am to 6pm (AEST)
Saturdays: 10am to 4pm

 

In our online store, you can choose from these payment methods: PayPal, credit card (Visa or MasterCard), Google Pay, Apple Pay, and bank transfer/prepayment.

Shipping within Australia is handled by AusPost, Sendle, Couriers Please, or Aramex. If your order value is $99 or more, shipping is free. For orders below $99 within the Australian mainland, there is a shipping fee of $9.90. We also ship to Australian islands and countries within Oceania, but please be aware that shipping costs will vary in these cases. Feel free to contact us for a shipping quote.

The shipping duration can vary depending on your location and the shipping method you choose. Typically, within Australia, standard shipping may take anywhere from 2 to 9 business days. Additionally, please factor in up to 2 days for order processing. For more precise delivery times, please refer to the estimated delivery provided by the shipping carrier during the checkout process or contact our customer service for more specific information about your order.

Yes, we do offer EXPRESS shipping options! If you require speedy delivery, feel free to get in touch with us for an EXPRESS shipping quote. Typically, the additional cost is minimal. However, please understand that we don’t provide EXPRESS shipping as the default shipping option.

We offer free standard delivery to all Australian mainland locations. We also provide delivery services to Australian Islands and throughout Oceania, including New Zealand. If you need delivery outside the Australian mainland, please contact us for an international shipping quote. Generally, the extra cost is minimal, but please note that international shipping is not our default shipping option.

Once your items have been dispatched, you will receive an email with a shipping confirmation containing a unique shipment number. You can use this number to access the current shipment tracking information. If you haven’t received this email, please don’t hesitate to reach out to us through one of the available contact methods. We are here to assist you!

If you wish to cancel your order, kindly reach out to our customer service right away using the provided contact methods. Please make sure to have your customer and/or order number ready for reference.

To initiate a return for your items, please follow these steps within 30 days of receiving your order:

  1. Cancel your order.
  2. Once we receive your cancellation request, you will receive a confirmation email.
  3. Carefully and securely package the items you wish to return.
  4. Take the package to the nearest post office for return.
    or
    Contact us to arrange a pickup. (This service is generally well-suited for metropolitan areas, but please note that pickups may not always be available in rural areas.)
  5. Please ensure the unit is thoroughly and securely packaged and in ‘as new’ conditions.
  6. We’ll reimburse you.

For a detailed explanation of the procedure and the associated conditions, please refer to our terms and conditions.

To order spare parts for our products, simply reach out to our customer service team on: 1300310066
or via email at: service@tastefactory.au.

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