Quick Shipping Policy

Standard Delivery

Order Cut-off Time: 2:00 PM – (GMT +10:00) Australian Eastern Standard Time (Sydney)

Enjoy FREE Standard delivery within the mainland of Australia on orders of $99 and above. For orders under $99, a delivery fee of $9.95 applies.

  • Order handling time within 1 – 2 business days
  • Delivery within 3 – 8 business days** for metro locations
  • Delivery within 5 – 14 business days** for regional locations, including Western Australia, South Australia, Queensland, Victoria, ACT, NSW, Tasmania, and Northern Territory

Delivery time may vary

Note: Delivery times are subject to variations. Potential delays due to lockdowns may occur. We apologize for any inconvenience and appreciate your understanding. Please reach out if you require express shipment options.

We strive to minimize delivery costs to pass on savings to our customers. In-stock items ordered will be dispatched within 24 hours. Orders placed on weekends will be processed on Monday, excluding public holidays.

Special Services – Express Delivery

When urgency demands express delivery, please contact us in advance. Orders placed by 12pm will be delivered within 1-3 business days* for metro locations.

*Delivery time may vary based on Australia Post time frames and zones.

Please note that special services, such as express delivery, incur additional costs. To ensure fairness, we charge the exact difference between Standard and Express delivery. No further surcharges apply.

New Zealand:

For customers in New Zealand, we offer product delivery with transportation costs based on weight. Parcels are estimated to arrive within 4-10 days. While Australian GST won’t apply, your goods may be subject to duties and import taxes in New Zealand.

International Postage:

Customers in other Oceania regions (Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, Niue, Norfolk Islands, Papua New Guinea, Pitcairn, Samoa, Tokelau, Tonga, Tuvalu, & Vanuatu) can also have products delivered. Transportation costs are weight-based, and parcels are expected to arrive in 5-12 days. While Australian GST won’t be charged, your order may incur import taxes or duties in your country. Please contact us for more information.

Out of Stocks:

Please be aware that certain items might be temporarily out of stock. In such cases, we’ll promptly notify you. If an item cannot be restocked, an immediate refund will be provided. If restocking is possible, we’ll inform you of the timeframe, allowing you to decide whether to wait or proceed with a refund.

Returns:

All returns require seller approval. Shipping costs (both ways) are not refundable. Enclose a copy of the purchase or delivery document with your return. Pack the goods securely (as received) for collection. For added protection, consider insuring your shipment. Goods must be returned in their original packaging and in AS NEW condition.

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